Q: How much is shipping?

All orders are shipped USPS flat rate. Also, pricing varies by tiers. 
 
Q: What is VIP Express shipping?
 
You will receive item(s) 3-5 business days before new arrival shipment or restocking shipment arrives.
 
Q: How long will it take my order to ship? 

Allow 3 business days for order processing and payment verification. 5-7 business days for domestic delivery. 10-12 business days for international shipping.

Q: Can I get a refund or make an exchange?

All sales are final unless the item(s) received defective, unused and in the same condition that you received it. Must be returned within 7 days of receiving.

Q: Is there a way to contact you directly?

You can email at contact@sj2kprojects.com or call (833) 228-8420 with any questions regarding your order.

Q: I do not live in the U.S.A. Can I order online?

Yes.

Q: Do my billing and shipping address have to match?

We recommend that your billing and shipping address match prevent identity and credit card fraud.

Q: My order was placed successfully, but why I didn’t I receive an email confirmation?

During high traffic, there may be a delay in delivery of confirmation emails. If you have not received an email please refer to your junk folder. If you think you entered an incorrect email, please contact us including your order number and full name and we will resend your confirmation.

Q: What time do you update your online shop?

11:30 A.M. Eastern Standard Time.

Q: When are particular items released?

Generally, we do not have a set release date. Please subscribe to receive email alerts.

Q: Do you restock your inventory? 

Yes.

Q: How do I contact you?

You can contact us by email at contact@sj2kprojects.com or by phone at 833-228-8420.